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Verifying Payment Requests: What You Should Know
Last updated: August 2026
At INTUS Windows, protecting our customers’ financial and account information is an important part of every business relationship. As payment fraud becomes increasingly sophisticated, we want to help our customers, contractors, and project partners recognize suspicious requests and verify payment information before funds are sent.
One increasingly common form of fraud involves scammers impersonating trusted vendors or employees in an attempt to redirect legitimate payments. These communications can be convincing. They may reference real projects, use familiar names, or come from email addresses designed to look almost identical to legitimate company accounts.
Knowing what to look for—and taking a few extra moments to verify unexpected requests—can help protect your organization from payment fraud.
How Vendor Impersonation and Payment Fraud Works
Payment fraud often begins with a message that appears to come from a company your organization already works with.
A fraudster may impersonate INTUS Windows or an INTUS team member by email, phone, or occasionally mail. The message typically asks the recipient to change existing payment instructions, wire funds to a different bank account, or make payment through a channel outside the normal invoicing process.
Because these attempts are designed to appear legitimate, scammers may:
Reference a real project, invoice, or business relationship
Use the name of an INTUS employee you recognize
Replicate familiar email formatting or signatures
Create an email address that differs from a legitimate address by only one or two characters
Introduce urgency to encourage payment before the request can be independently verified
The safest approach is simple: treat any unexpected change to payment instructions as something that must be independently verified.
Warning Signs to Watch For
Fraudulent communications are not always obvious. Before acting on a payment-related message, pay particular attention to anything that differs from your normal communication with INTUS.
An Unexpected Change to Payment Instructions
Be cautious of any request to change banking, wiring, or payment information—especially when the message asks you to make the change immediately.
A legitimate payment process should not suddenly change without appropriate confirmation.
An Email Address That Looks Almost Right
Fraudsters may register domains or email addresses designed to resemble legitimate company accounts. Small differences can be easy to overlook, such as an added letter, missing character, or subtle misspelling.
All system-generated correspondence related to your INTUS account will be sent from accounting@intuswindows.com.
A member of our Accounts Receivable team may subsequently contact you directly, often within the same email thread, to confirm receipt, request payment status or an expected payment date, or assist with documentation and questions.
Always review the sender’s full email address rather than relying only on the displayed name.
Pressure to Act Quickly
Urgency is a common fraud tactic. A message may claim that payment must be made immediately, that banking information has just changed, or that a delay will create a problem for the project.
Be particularly cautious if the sender discourages you from calling your existing INTUS contact to verify the request.
An Unfamiliar Payment Method
If you are asked to pay through a method or channel your organization has never previously used with INTUS, verify the request independently before taking action.
Communication That Feels Different
Sometimes the warning signs are subtle. Formatting, language, tone, signatures, or payment instructions may simply look different from previous INTUS correspondence.
If something feels inconsistent with your normal communication, verify it before proceeding.
How INTUS Handles Changes to Payment Information
INTUS will never ask you to change payment or banking details solely through an email or unsolicited phone call.
Any legitimate change to invoicing or payment instructions will be confirmed directly by your known INTUS representative using contact information you already have on file.
This verification step is intentionally important. Email addresses and caller information can potentially be impersonated, so an unexpected message should never be treated as sufficient confirmation of a banking change on its own.
If you receive new payment instructions and have any uncertainty about their legitimacy, contact INTUS independently before sending funds.
What to Do If a Payment Request Looks Suspicious
If you receive a communication that does not match your normal interactions with INTUS, do not send payment until the request has been verified.
Follow these steps:
Do not click unexpected links or open attachments. Avoid interacting with anything in the suspicious message until its legitimacy has been confirmed.
Contact your existing INTUS representative directly. Use a phone number or email address you already have in your records—not contact information provided in the questionable message.
Compare the request with previous records. Independently verify invoice numbers, payment amounts, account information, and any requested changes against documentation you already have.
Report the suspicious communication to INTUS. Forward the message to ar@intuswindows.com or call 888-380-9940. Our team can investigate the communication and take appropriate action.
Taking a few extra minutes to verify an unexpected request can prevent a much larger problem later.
Payment Security Is a Shared Responsibility
Strong payment security depends on communication between customers, project teams, and trusted vendors.
Internal processes can provide an additional layer of protection. Organizations may want to ensure that employees responsible for accounts payable understand who is authorized to communicate payment changes and that unexpected banking updates receive independent verification before funds are released.
For INTUS customers, the most important rule is this:
If payment instructions unexpectedly change, verify the change directly with a known INTUS contact before making payment.
Never rely exclusively on the contact information contained within the message requesting the change.
Our Commitment to Secure Customer Relationships
At INTUS Windows, we take the security of every customer transaction seriously. We would always prefer to answer a quick verification call than have a customer act on a fraudulent request.
If an email, phone call, invoice, or other communication claiming to come from INTUS does not seem right, contact us. Our team will be glad to verify whether the communication is legitimate.
This page is intended to remain available as an ongoing resource for INTUS customers and project partners. We encourage you to share it with accounting, accounts payable, procurement, and other team members responsible for processing payments.
Thank you for your continued partnership and for helping us keep our business relationships secure.
Need to Verify a Payment Request?
If you have questions about a payment communication or want to report suspicious activity, contact the INTUS Accounts Receivable team:
Email: ar@intuswindows.com
Phone: 888-380-9940
When in doubt, verify before you pay.
