FAQ

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Frequently Asked Questions

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Product Details
Can your products be used in all building types?

Yes! INTUS Windows are available in CW and AW-rated options (AW or Architectural Window is the highest rating possible). Our products can be used in any type of commercial application, such as multi-family residential buildings, schools, senior centers, hospitals, offices, churches, recreation centers, and beyond, including mid-rise and high-rise buildings. Our products are also suitable for any climate zone in the United States, and are excellent for Passive House, LEED, EnergyStar, Net Zero, and Active Design Verified buildings. View examples of all these types of buildings on our Projects page

What products does INTUS offer?

INTUS Windows offers high-performance polymer and aluminum solutions, including windows, balcony doors, entry doors, sliding doors, window walls, and storefront assemblies.
Engineered for energy efficiency, durability, and modern aesthetics, our products support a wide range of commercial and multifamily applications. Learn more about our products here.

What operation types are your windows available in?

INTUS Windows are available in fixed, dual action (tilt & turn), casement, hopper, awning, and window wall systems.

Are your windows and doors ADA compliant?

Yes! Our windows and balcony doors can meet ADA compliance, including handle height and operating force. Our balcony doors also come with a variety of threshold options to work with different applications.

What areas or climate zones can INTUS Windows be used in?

INTUS Windows are engineered for reliable performance in all U.S. and Canada climate zones - from cold northern regions to hot, humid southern areas and high-wind coastal zones.

Our products deliver exceptional thermal insulation, airtightness, and durability. They’re also tested to meet strict standards for air, water, and structural performance, making them ideal even for high-risk areas like Florida.

What colors are available?

Our standard colors are Anodized Silver, Warm Stone, Anthracite Grey, Dark Bronze, Black Smooth, White and can be viewed here. Additional colors and split finishes are available upon request. Finish color is subject to change please consult a team representative for availability status.

Do your products discolor in high sunlight?

No! Our windows and doors are extremely UV resistant, do not discolor, and need no paint touch ups like with wood or aluminum windows, in accordance with AAMA 307 standards.

Are INTUS products fully tested?

Yes! We vigorously test our products in accordance with AAMA, ASTM, NFRC, PHI, and PHIUS certification standards to ensure performance, quality, and code compliance. Additionally, project-specific testing can be performed upon request to meet unique requirements related to structural, thermal, or acoustic performance.

What is the life expectancy of INTUS products?

INTUS products are built for long-term performance, with a typical life expectancy of 40 to 50 years, depending on product type, climate, and maintenance.

  • Polymer (uPVC) products generally last at least 50 years, can be recycled up to 7 times, extending the use of the materials and being environmentally sustainable.

  • Aluminum products can last 40 years or more and are 100% recyclable, offering low embodied carbon when reused, making them a durable and sustainable choice for long-term building performance.

Can INTUS windows be used in retrofit projects?

Yes. INTUS windows are specifically designed to support both new construction and retrofit applications. Our aluminum and polymer window and door systems are an excellent choice for renovation projects where improving energy performance, durability, and aesthetics is essential.

With custom sizing, high thermal insulation, and modern design options, INTUS products help transform outdated buildings into energy-efficient, code-compliant, and visually appealing spaces - all while reducing long-term operational costs.

Services & Installation
Does INTUS provide drafting and engineering?

Yes. INTUS offers comprehensive in-house drafting and engineering support to ensure code compliance, structural integrity, and installation accuracy.

Our experienced engineering team performs project-specific wind load calculations and reviews construction documents to create precise, tailored shop drawings.

When needed, INTUS can also provide third-party stamped engineering calculations to support local permitting requirements and streamline code approval processes.

This full-service approach helps architects, contractors, and developers install INTUS window systems with confidence, ensuring performance, compliance, and long-term durability.

Does INTUS handle the distribution and logistics?

Yes! We handle our projects from A-Z – estimation through installation support and walk throughs. Contact INTUS so we can help you with your project.

Does INTUS train installers on how to install products?

Yes! Beyond our installation manual, adjustment guides, and installation videos, INTUS Technicians provide hands-on support to successfully start your installation team off, as well as pre-delivery meetings so that your team will be fully prepared when the windows arrive at the site.

Our technicians are also available for video call troubleshooting.

All of our windows and doors also come with a unique, project-specific QR code, making support quick and easy!

How can I order replacement parts?

Replacement parts and service requests are easily coordinated by either scanning the unique QR code on your window or door, or by filling out a Product/Service Request Form on our website.

Energy Efficiency & Certifications
Are INTUS Windows suitable for Passive House buildings?

Yes! Our windows are perfect for Passive House buildings! Our windows are part of the Passive House Institute United States (PHIUS) Verified Performance Data Program, a voluntary program that verifies the accuracy and appropriateness of the energy performance of our windows to accurately model passive energy balances. Learn more about this program here. We also have windows which are Passive House Institute (PHI) certified for multiple climate zones!

Are INTUS Windows suitable for LEED buildings?

Yes! Our windows are able to gain up to 44 LEED points through the LEED Categories of Energy & Atmosphere, Materials & Resources, Indoor Environmental Quality, and Innovation.

About INTUS & the team
What areas do you serve?

INTUS serves the entire United States, Canada & Mexico.

Do you have Certified Passive House Tradespersons, or Construction Documents Technologist to help with our project?

Yes! We have all of the above on our team to help your project meet your standards and meet certification requirements. Contact  INTUS here, and let us know what type of certified professional you’re looking for.

Do you provide AIA Continuing Education courses?

Yes! We have several certified AIA presentations. Learn more about the current presentations we offer and to schedule a lunch and learn here.

About Polymer
What is uPVC (commonly known as polymer in the U.S.)?
  • uPVC is PVC with no plasticizers, or unplasticized polyvinyl chloride – sometimes known as rigid PVC or Polymer in the U.S.

  • uPVC is made with a special formulation in which modifiers and lead-free stabilizers are added to PVC so it becomes rigid, making it suitable for window frames

  • uPVC is a rigid, chemically resistant form of PVC used for  pipework, window frames, and other structures

 

Not all polymer or uPVC is the same. INTUS takes steps to ensure our polymer is free of toxins like lead, BPA, and phthalates. Plus, we offset the carbon from our buildings through our One Window, One Tree program.

What are the benefits of polymer (uPVC) windows?

Polymer (uPVC) windows, such as those in the INTUS Supera series, deliver a powerful combination of energy efficiency, cost-effectiveness, and long-term durability. They are ideal for multifamily, institutional, and commercial projects where sustainability and ROI are critical.

Key benefits include:

  • Superior thermal insulation – low U-values reduce HVAC loads and energy bills.

  • Excellent air and water tightness – supports Passive House and energy code compliance.

  • Cost-effective production and installation – deliver long-term savings for developers.

  • Low maintenance - no painting, warping, or corrosion over time.

  • Strong acoustic insulation – perfect for high-noise urban environments.

  • Environmentally responsible – 100% recyclable and free of lead or heavy metals.

Can polymer be used in high-rise applications?

Yes! Polymer is a self-extinguishing material. It has been validated through ASTM E84 testing to be used in mid-rise and high-rise applications.

Can polymer be recycled?

Yes! The polymer that INTUS uses can be recycled up to 7 times, and the steel and glazing components can also be recycled.

Do INTUS' windows off-gas or have lead, BPA, or phthalates?

No! Our products do not off-gas or contain any of these contaminants. We have a lead-free certificate available upon request and our products are eligible for the following LEED points within the Building Product Disclosure & Optimization category:

  • Product Ingredients (2 points)

  • Material Ingredients (2 points)

In total, INTUS Windows can gain a project 44 LEED point!

About Aluminum
What are the benefits of aluminum windows?

Aluminum windows are known for their strength, slim profiles, and design versatility, making them the go-to choice for commercial, multifamily, and high-rise applications.

Key benefits include:

  • Slim, modern frame profiles allow larger glazing areas and more natural light.

  • High structural strength - ideal for mid- and high-rise buildings, commercial loads, and large openings.

  • Durable and low maintenance - resistant to rust, warping, and corrosion in all climates.

  • Thermally broken for energy efficiency - meets or exceeds energy code requirements when combined with high-performance glazing.

  • Recyclable and sustainable - aluminum is 100% recyclable with low embodied carbon when reused.

Can aluminum be recycled?

Yes, aluminum is 100% recyclable - and it can be recycled infinitely without losing quality. Using recycled aluminum requires only 5% of the energy needed to produce new aluminum from raw materials, making it an excellent choice for sustainable construction. INTUS Windows’ XLine aluminum products are manufactured with this in mind, contributing to LEED® credits, lowering embodied carbon, and aligning with circular economy principles.

What makes aluminum windows energy efficient?

Aluminum windows achieve energy efficiency through thermally broken frame technology insulating barrier, typically made of polyamide, that separates the interior and exterior aluminum profiles. This design minimizes thermal bridging, reducing heat loss in winter and heat gain in summer.

INTUS aluminum windows enhance this performance with high-performance glazing, warm-edge spacers, and airtight construction. Together, these elements provide outstanding thermal insulation, low U-values, and excellent acoustic performance, making them ideal for energy-efficient buildings in urban, high-traffic, or noise-sensitive environments.

About Unitized Curtain Wall System
What is the iWALL unitized curtain wall system?

iWALL is a modular façade system where each façade panel is manufactured, glazed, and insulated in a controlled factory environment. The assembled elements arrive at the construction site sealed and ready for installation, significantly reducing labor costs, delays, and quality issues compared to traditional timber façades.

What are the benefits of using the iWALL?

iWALL delivers gains in:

  • Reduced Labor Costs. Fewer installers, less equipment, and shorter timelines.

  • Quality Control. Manufactured for unmatched precision, consistency, and quality.

  • Urban-Friendly. Faster installations mean less noise, dust, and traffic.

  • Overlapping Timelines. Install façade units before upper floors are built - saving months on the schedule.

  • Construction Cost Control. Less time, fewer trades, fewer unknowns, better budget predictability.

  • Fast Installation. Pre-assembled units cut on-site work, speed timelines, and boost revenue with quicker delivery.

  • Sustainability Built-In. Up to 75% recycled aluminum- eco-smart and high-performing.

These benefits make iWALL ideal for large-scale, time-sensitive projects.

Can iWALL be customized for different building designs?

Yes. iWALL offers a wide range of finishes (e.g., Anthracite Gray, Warm Stone), flexible panel dimensions, and custom glazing configurations - allowing architects to meet aesthetic and performance goals without compromising speed or precision.

Is the iWALL system designed for energy efficiency and sustainability?

Absolutely. iWALL features thermally broken frames and high-performance glazing to support low U-values and minimize HVAC demands. Panels can include up to 75% recycled aluminum, aligning with LEED, Passive House, and Net-Zero certification requirements.

ELEVATE YOUR BUILDING WITH PREMIUM WINDOWS
Enhance your project's appeal and energy efficiency. Get started today to elevate your building with our high-quality windows. Schedule your consultation NOW